Sarfraz Ahmad

Gold sponsor

Sarfraz is the indici platform manager from the beginning of indici development in NZ and provides strategic leadership to indici teams in several countries. Sarfraz has Masters in Health Informatics from Trinity College Dublin. Over the past 15 years in his role as Health Informatician at Valentia Technologies Sarfraz has lead the development of primary care systems with focus on enabling mobile workforce & patient engagement in pre-hospital space. Since 2015 Sarfraz and family has made Hamilton their home and loves great Waikato river walks and the outdoor adventures.

PMAANZ sarfraz a

Dr Elizabeth Berryman


Founder and director of chnnl, Elizabeth is a governance guru, with roles on both industry and community-based boards. She has a wealth of experience in the health sector, starting her career as a Registered Nurse in community Maori Health, before becoming a Medical Doctor.

Liz is focused on solutions that help workplaces combat issues such as employee burnout, depression, anxiety and suicide, and is an active researcher in this space. After founding a peer-mentoring program for medical students and seeing its success, she is now wildly passionate about supporting people’s mental wellbeing through digital tools.

PMAANZ Berryman photo

Tabby Besley

Keynote speaker

Tabby Besley (she/her) is the founder and Managing Director of InsideOUT Kōaro. She has been volunteering and working in rainbow communities for 13 years. In 2015 Tabby’s work was recognised internationally, as she became the first and only New Zealander at the time to receive a Queen’s Young Leader Award.

Since then she has received a number of accolades for her work, including being made a finalist for Young New Zealander of the Year in 2020. Alongside her mahi with InsideOUT she is studying counselling and addictions and hopes to be part of improving and providing more mental health support for rainbow rangatahi in future.

PMAANZ Tabby Besley

Ian Bennett


Ian Bennett is the CEO and a Digital Transformation Consultant at Business Refinery. Working with large and small business implementing technology solutions, to streamline business processes. He enjoys most using modern workplace tools such as the Power Platform to Automate, Integrate and refine the way kiwi businesses operate.

Modern Workplace Productivity with Microsoft Office 365: Smarter ways of working is now normal expectation in the workplace. Discover some tips and tricks on how to drive better productivity and open communication channels between your teams.

PMANZ Ian Bennett pic

Cathy Baynie


Cathy has worked as a practice manager and consultant in the Australian healthcare sector for over 30 years. Cathy has a background in nursing and held the position of National President for the Australian Association of Practice Management (AAPM) from 2017 to 2020. Cathy is now on the National Healthcare reform committee as well as many other Government committees.

PMAANZ Cathy Baynie pic

Jade Chase


Jade Chase (Ngāti Tūwharetoa) - Chief Advisor Pae Ora, Māori Health Directorate at the Ministry of Health is a Māori leader, design thinker and equity expert passionate about social justice and creating impact at scale. She has an eclectic background in midwifery, youth development, Māori health, strategic leadership, project management and co-design design and has worked at all levels of the health system, including primary care. Alongside whānau Māori, rangatahi and service providers, she has designed a number of large-scale initiatives addressing child poverty, SUDI, hapū māmā support, health care access and issues impacting rangatahi Māori. Jade lives in Pōneke but home is Kirikiriroa where her two adult children and mokopuna reside.

PMAANZ Jade chase 600x400

Jane Cullen and Karen Schwoerer


Jane Cullen is the lead advisor, quality improvement at the Health Quality & Safety Commission. Prior to commencing this role in November 2020, Jane was the quality improvement advisor working with the primary care improvement programme: Whakakotahi, meaning ‘to be as one’. Jane is a registered nurse. She holds a master’s in quality systems (with distinction) from Massey University. Her masters research was conducted in primary health care improvement and she is a current PhD candidate on the same topic.

Karen Schwörer is a senior advisor in the health quality intelligence team at the Health Quality and Safety Commission, with her work currently focussing on the patient experience surveys. Karen’s background is in social science and public health research, having held a variety of roles in the Ministry of Health.

PMAANZ Jane Cullen

Philleen Dickson


Utilising her lived experience of post-natal depression and bipolar affective disorder, Philleen has used her experience of living with mental illness to contribute to mental health services as an adviser, program manager, independent consultant, and trainer.

20 years working in the menatl health sector has enabled Philleen to weave her personal experiences into her everyday practice, understanding the significant impact that can be made when working from a lived experience framework.


Azriel D’Souza


Azriel D’Souza is the current Chief Marketing Officer at Business Refinery. He has close to 10 years of experience in Marketing and Sales and has worked with clients across various industries such as Information Technology, Medical, Construction, Retail, Consumer Goods, Consulting and Design. He is a Google Certified Specialist and currently enjoys creating marketing strategies for local and international businesses across social media, SEO and Google Ads.

PMAANZ Azriel pic 2

Mary Ford


Mary has been a Practice Manager and involved in PMAANZ for 20+ years. She currently works in a 4 Doctor GP practice close to the town centre of New Plymouth. She spent 19 years working in the largest practice in Taranaki with 18,000 enrolled patients over three sites, total staff of 70: including 18 doctors and 20+ nurses. She is Chairperson for the Taranaki PMAANZ and have been for several years, prior to Chair was secretary/treasurer.

PMAANZ Mary Ford 600x400

Jo Henson

Reception day

Jo is a change culture and process improvement geek! She has a reputation of going into the corners, lifting lids and pushing envelopes – so that teams can see more clearly what needs to happen to make successful change. With a strong sense of ‘people matter the most’, Jo is driven to empower people to have exceptional workplace experiences.

Whilst delivering programmes of work to the iwi, finance and education sector; Jo has built up a solid reputation as an experienced change facilitator in general practices and PHOs. She has worked across 47 practices leading change culture and process improvement for the Wellington and Wairarapa region. Jo currently works for two PHOs as well as project leading an indigenous model of care for a health agency. Jo also runs a successful consultancy firm outside of this.


Andrew Inder


Andrew is our Head of Operations, an experienced Health System Manager with over 20 years’ experience. Andrew held the senior role of Manager Community and Ambulance for the Ministry of Health, accountable for the strategic leadership, overall management and delivery of a portfolio of national programmes run by key teams in the areas of Primary Care, Pharmacy and Aged Care sectors, National Emergency Ambulance sectors. Andy was also responsible for the implementation of the National Information Technology Infrastructure (National Enrolment Service).

PMAANZ A Inder pic

Jeff Lowe


Dr Lowe graduated from the University of Otago in 1984. For the past 30 years he has been GP Owner of Karori Medical Centre. He is currently Chair of GPNZ, trustee of Cosine Primary Care Network, Deputy Chair Integrated Care Collaborative and Clinical Lead for the Health Care Home Collaborative.


Dave Letele (AKA Brown Buttabean)


Former professional boxer, Dave Letele (AKA Brown Buttabean), is a South Auckland community leader who uses his platform to advocate for families in need. Having grown up with a father who was the president of the Mongrel Mob and in and out of prison throughout his childhood, Dave understands what it means to struggle.

It took Dave a near-death experience to pull him out of a downward spiral. From there, he embarked on a journey that led to him owning several businesses, playing rugby league all over the world, becoming a professional boxer, losing almost 100 kg in body weight, and starting over.

PMAANZ Letele Dave

Bharat Mahajan


My background is in nursing and health management sector where I gained extensive experience in mental health nursing, rehabilitation, transformation strategy, human resources, and change management. I have a strong commitment to LGBTQ+ rights, equity, social justice, and inclusion. My leadership approach is one that achieves improvement and change through authentic relationships based on integrity and trust.

PMAANZ Bharat pic

Amarjit Maxwell


Amarjit has a passion for Primary and Community Care. She has been involved in the transformation of primary health care in Aotearoa, New Zealand, starting with the business case and implementation planning for the ‘Better, sooner, more convenient’ mahi at MidCentral and Wairarapa. She has worked at the Ministry of Health supporting the PHO Services Agreement and was also part of the inaugural team that began the roll out of the Health Care Home Model of Care across the Capital and Coast DHB region.

Amarjit has also worked in local government, both in the UK and Aotearoa, New Zealand where she managed a number of teams, including Community Development, Finance, and Planning, Performance and Research.

PMAANZ Amarjit pic

Suzi McAlpine


Mental wellness in the workplace is a growing focus for many organisations. And with good reason. But most leaders and organisations are still struggling to know how to tackle stress and mental wellness in the workplace effectively.

Burnout is a big problem. But it’s only in recent times that we’re coming to realise just HOW big: a recent Gallup study found that 23 percent of nearly 7,500 full-time employees reported feeling burned out at work very often or always, while an additional 44 percent reported feeling burned out sometimes. That's over half the workforce surveyed suffering from burnout. Unfortunately, the medical profession features above the norm in burnout statistics.

PMAANZ SM pic website

Justin McCullough


Senior Auditor, Audit & Compliance, Ministry of Health since 2006. Justin has spent most of this time auditing the financial claiming of different health providers, with a particular focus on PHOs and General Practice and financial claiming based on patient registers.

PMAANZ Justin pic

Samantha Murton MNZM


Dr Samantha (Sam) Murton is a working Wellington GP and Senior Lecturer and Trainee Intern Convenor at University of Otago, Wellington and the President of The Royal New Zealand College of General Practitioners. She was the College’s first medical director and is passionate about supporting general practice. Sam advocates for the profession at a national level, and she does this while maintaining practical experience that keeps her advice relevant and realistic. In all Sam’s roles she champions collaboration and transparency.

PMAANZ Samantha Murton

Andrew Stacey

Platinum Sponsor

Good quacks and bad quacks

The phenomenon of health practitioners fabricating their qualifications, obtaining professional registration and/or practising without authorisation and without the requisite expertise has a lengthy and colourful history. It continues to occur with some regularity.

There are a range of different motivations for people spuriously assuming the identity of health practitioners. This presentation highlights a number of well known cases, and then discusses the various attributes and characteristics of bogus health practitioners, highlighting the roles the regulatory bodies and courts can play to prevent and deter such offending.

Geoffrey Sayer

Gold Sponsor

Geoffrey Sayer is a twenty-year veteran of Health IT across Australia and New Zealand. He has held leadership roles in HCN (now Medical Director), HealthLink, Telstra Health, Toniq and Clanwilliam Group. Last year, Geoffrey led the acquisition of Medtech Global with co-investment from Advent Partners. He is now CEO and Managing Director of Medtech Global which provides practice management software to over 80% of New Zealand general practices.

Geoffrey is a psychologist with a doctorate in epidemiology and general practice and has worked as a researcher at Sydney University. Having thought he could change the world through academia, he realised he could do more through medical software focussing on primary health care.


Wendy Slight


Wendy Slight has been a Practice Manager since 1999 and joined Newlands Medical Centre in 2010.

Wendy is a member of the Practice Managers and Administrators Association of NZ (PMAANZ), a past Wellington branch secretary and Chair, National PMAANZ Executive secretary, and the 2019 Practice Manager of the Year. She is also the first non-Australian to be made a Fellow of the Australian Association of Practice Management (AAPM).

PMAANZ Wendy Slight pic NEW

John Thompson


Solving the critical issues facing our clients in NZ comes from a deep dive into the behaviours of debtors and defining strategies that ultimately deliver payments back to our clients. Our experience is real, our data is on-point and our attitude is empathetic but firm”.

John has analysed and designed strategies across a broad range of B2B and B2C networks both in NZ and in Europe. Experience has shown him that debtor habits can be unique or similar at any stage – the wedge of success is the effective coupling of data with outstanding communication channels.

PMAANZ John Thompson pic

Kawe Roes

Master of Ceremonies

Kawe Roes is a dad, broadcaster, cultural advisor Māori, story teller and journalist from the Tainui people of Ngāti Rereahu iwi in the King Country. Kawe has worked across radio, TV and print for the last seven years from producing to presenting his own current affairs show on Māori TV, named Kawekōrero.

He launched the first ever weather segment which highlighted the maramataka to help normalise Māori knowledge again. He was raised in the town of Mangapēhi near Te Kūiti by his grandmother Amohaere Kawe-Roes who instilled in him the tikanga, kawa and values of Te Ao Māori.


Siouxsie Wiles


With her bright pink hair, Dr. Siouxsie Wiles is hard to miss! She’s one of the country’s most recognised and respected scientists, trained as a microbiologist. At the Bioluminescent Superbug Lab at Auckland University, Siouxsie and her team make nasty bacteria glow in the dark to find out what’s making us sick with the aim of finding new medicines. She still can’t quite believe she gets paid to do it for a living.

Outside the lab, Siouxsie regularly appears on radio and TV, working hard to smash the stereotypes people have about what scientists and leaders look like.


Jasmine Wren


Jasmine is a personal trainer based in Grey Lynn- Auckland where she enjoys working with an array of people within the community. With 10 years of experience in the fitness industry, her passion and expertise are focused on helping people achieve their exercise and health goals. A lot of Jasmine's work is around injury prevention and recovery. She can tailor exercise programmes to create pain free movement in a gym space and in everyday life.

PMAANZ Jasmine Wren pic